Terms Of Use

The rentone.in website and other related listing & marketing services including other interactive properties through which the service is delivered (collectively, the "Services") are owned, operated and distributed by the Company TRB Digital Services LLP, a company incorporated under the Companies Act 1956. 'RentOne', rentone.in, 'Site', 'We', 'Us' (collectively called "RentOne") provides its services to you subject to the notices, terms, and conditions set forth in this agreement (henceforth referred to as the "Agreement"). These terms of use (the "Terms of Use") govern your use of the Site, both as a casual visitor and as a registered user. 
In addition, when you use any RentOne service (e.g., Sports search, gym search etc.), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they are incorporated into this Agreement by this reference. RentOne reserves the right to change this Site and these terms of use at any time. Kindly check the updated Terms of Use on this page.

RentOne retains the right to deny access to anyone who we believe has violated any of these Terms of Use. By using the service, and/or by registering with us, you signify that you agree to these terms of use, including that you agree to transact with us electronically, that you consent to the information practices disclosed in our Privacy Policy , and you have read our Disclaimer . Accessing, Browsing or otherwise using the site indicates your agreement to all our terms of use in this agreement. So, please read this agreement carefully before proceeding.

Description of Website and Service

The Service allows users (each a "User") to rent items and spaces from other users as well as make requests for items and spaces they are looking for ("Borrowers"). Users can offer their own items and spaces ("Sellers"). RentOne provides an online platform to connect these Borrowers and Sellers. Accordingly, Users of the Website must be of legal age in their applicable state or other jurisdiction to form and perform binding legal contracts for the rental/exchange between them; and in no case shall any User be less than eighteen (18) years old. Registration is void where prohibited. Your registration for, and/or use of, The Website constitutes your representation and warranty that: (a) you satisfy these eligibility requirements, and (b) you have the right, authority and capacity to abide by all of the terms and conditions of this Agreement. RentOne may, in its sole discretion and at any time update, change, suspend, make improvements to or discontinue any aspect of the Service, temporarily or permanently.

Registration

In connection with registering for and using the Service, you agree (i) to provide accurate, current and complete information about you and/or your organization as requested by RentOne; (ii) to maintain the confidentiality of your password and other information related to the security of your account; (iii) to maintain and promptly update any registration information you provide to RentOne, to keep such information accurate, current and complete; and (iv) to be fully responsible for all use of your account and for any actions that take place through your account.

General TnC

  • Site owner does not make any representation or warranty as to specifications of the images displayed on the Website and the images have no bearing on the quality of the products displayed. The Users shall take no inference based on the picturisation of the products offered. The terms and conditions of delivery, payment, etc. shall be governed by the T&C of the product listing.
  • We do not warrant that Product description or other content of this Website is accurate, complete, reliable, current, or error-free and assume no liability in this regard.
  • Should any user of this Website send any feedback or data, such as ideas, comments, suggestions or questions regarding any Company product or service or the content of this Website, such information shall be deemed to be non-confidential, and Company shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose and distribute the information to others without limitation. Further, Company shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products incorporating such ideas, concepts, know-how or techniques We reserve the right, and you authorize us, to use and assign all information regarding Website uses by you and all information provided by you in any manner consistent with our Privacy Policy.
  • Access to this Website is monitored. The requesting URLs, the machine originating the request, and the time of the request are logged for access statistics and security purposes. Use of this Website constitutes consent to such monitoring. This Website may be unavailable from time to time due to mechanical, telecommunication, software, hardware and third-party vendor failures. Company cannot predict or control when such downtime may occur and cannot control the duration of such downtime.
  • You represent and warrant that if you are transacting with
    • any credit, debit, net banking, cheque or any other mode of transfer information you supply is true and complete
    • charges incurred by you will be honored by your credit card/debit card/banking company, and
    • you will pay the charges incurred by you at the posted prices, including any applicable taxes.
  • All payments made against the products/services on Website by you shall be compulsorily in Indian Rupees acceptable by Government of India. Website will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Website.
  • The price indications on the Website may vary due to some technical issue, typographical error or difference in product information and the Company shall not be responsible for the changed prices during the transaction.
  • All refunds (if any) will be processed within 5-7 working days. For COD payment, refunds will be processed by cheque issued in the name of the customer.
  • It is clarified that the User shall pay rental fee as specified on the Site for every Order placed by such User ("Rental Fee") along with a security deposit being an amount displayed on the listing of the Rental Fee ("Security Deposit") and, if applicable, the Delivery Charges as may be displayed on the Site for each of the Products, from time to time (collectively "Total Amount"). All the taxes are rolled into the total fee. The Security Deposit shall be refunded to the User upon return of the Products ordered after making such deductions as maybe applicable in accordance with these Terms and Conditions, the Cancellation Policy and the Return Policy.
  • The Products shall be shipped to the shipping address provided by you at the time of placing an Order ("Shipping Address"). It is clarified that the Shipping Address provided by you shall be accurate and secured and that the Site Owner shall not be liable for any delay in delivery if such Shipping Address is found to be inaccurate or insecure at the time of delivery of the Product. In the event the Shipping Address is found to be inaccurate or insecure, additional delivery charges, as may be computed at the sole discretion of the Site Owner, shall be paid by you.
  • Please note that there may be certain orders, made by you for any of the Products displayed on the Site, which the Company may be unable to accept. We reserve the right, at our sole discretion, to refuse or cancel any Order for any reason. This Cancellation Policy identifies and sets out some situations that may result in cancellation of your Order for renting by the Site Owner. Accordingly, an Order for the identified Product (s) may be cancelled by the Site Owner on occurrence of the following circumstances:
    • the Product is no longer available or is temporarily unavailable;
    • there are limited quantities of the identified Product (s) available for renting by the User registered on the Site and the same Product has been ordered by another User prior to your Order;
    • a problem (s) is identified by the Company in relation to the payment made by the User for any Product displayed on the Site;
    • inaccurate or insufficient Shipping Address or other detail (s) have been provided by the User at the time of placing an Order of any Product;
    • the Product is requested to be delivered at a location where the Site Owner does not cater or is otherwise inaccessible; or
    • there are inaccuracies, defect or errors in the identified Product (s) or its pricing information; or
    • any malpractice or abuse is identified by the Site Owner on part of the User while placing any Order for a Product or any malpractice or abuse by the User of the Services rendered by the Site Owner.
  • We may also require additional verification or information before accepting any Order placed by you. We will contact you on the details provided by you during your registration on the Site, subject to the Terms and Conditions, if all or any portion of your Order is cancelled or if additional information is required by us to accept your Order. If your Order is cancelled after your credit card/debit card/account has been charged, the Total Fee or the Sale Price, as the case maybe, shall be reversed back in your card/debit card/account

Contact With Other Members

You are solely and exclusively responsible for your interactions with other members and/or Users, whether in person or online. You acknowledge that RentOne does not screen Users, nor does RentOne perform any investigation into Users' background or any of their representations or statements made to you or others. RENTONE MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE BACKGROUND OR CONDUCT OF ANY USER. In no event shall RentOne be liable for any damages of any kind whatsoever, whether direct, indirect, general, special, compensatory, consequential, and/or incidental, arising out of or relating to the conduct of any User (including you) in connection with use of the Website, including without limitation: pecuniary loss, bodily injury, emotional distress, and/or any other damages resulting from communications, meetings, agreements or other dealings with other Users (or any of them), or other persons you encounter in connection with the Website. You agree to take reasonable precautions in all interactions with other Users, whether online or in person.

Inappropriate Use

You acknowledge and agree that: As a condition of permission to use this Website, you agree that you will not use the Website for any purpose that is unlawful or prohibited by this Agreement. It is strictly prohibited to use the Website for any purpose that is unlawful or in any manner which could damage, disable, overburden or impair the operation of the Website or RentOne, or any other person's use or enjoyment of the Website or of any good or service procured through the Website. You will not upload, display or other provide on or through the Service any content that: (i) is libelous, defamatory, abusive, threatening, harassing, hateful, offensive or otherwise violates any law or infringes upon the right of any third party (including copyright, trademark, privacy, publicity or other personal or proprietary rights); or (ii) in RentOne sole judgment, is objectionable or which restricts or inhibits any other person from using the Service or which may expose RentOne or its users to any harm or liability of any type. The following non-exhaustive list of illegal or improper conduct is expressly prohibited: i. Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others. ii. Publish, post, upload, distribute, and disseminate any appropriate, profane, defamatory, infringing, obscene or unlawful topic, name, material or information. iii. Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents. iv. Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another computer. v. Advertise or offer to sell or buy any goods or services for any business purpose unless such Communication Service specifically allows such messages. vi. Conduct or forward surveys, contests, pyramid schemes or chain letters. vii. Download any file posted by another user of Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner. viii. Any attempt to use or gain unauthorized access to data, accounts, hosts, systems or networks of RentOne or any User or supplier, or those of any other party; ix. Any attempt to probe, scan or test the vulnerability of a system or network of RentOne or any User or supplier, or those of any other party; Interference, or any attempt to interfere with, service to any User, host or network including, without limitation, mail-bombing, flooding, and attempting to deliberately overload the system. x. Forgery of any TCP-IP packet header or any part of the header information in an e-mail or posting. xi. Falsification of address information or other modification of e-mail headers to conceal the sender's or the recipient's identity; xii. Use of the Website or any RentOne service to engage in activities that violate any terms or conditions of any other network access provider or Internet service provider. xiii. Use of the Website or any RentOne service to engage in activities that violate any applicable law or governmental regulation. xiv. Harvest or otherwise collect information about others including email addresses without their consent.

Content

You are solely responsible for the information and/or materials that you publish, display or otherwise communicate in any manner on the Website or transmit to any other User ("Content"). You will not post or distribute to another User any illegal or prohibited Content, including (but not limited to) Content that: i.is patently offensive, such as Content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual; ii.harasses or advocates harassment of another person; iii.involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing ("spamming"); iv.contains information that you know (or reasonably should know) is false or misleading, or promotes illegal activities; v.is abusive, threatening, obscene, defamatory or libelous; vi.contains or promotes distribution of, or access to, any material that infringes or violates another party's rights (including, but not limited to, intellectual property rights, and rights of privacy and publicity); vii.contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page); viii.contains or provides material that exploits people under the age of 18 in a sexual or violent manner; ix.solicits personal information from anyone under the age of 18; x.provides instructional information about illegal activities, such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses; xi.solicits a password or personally identifying information for commercial or unlawful purposes from another User; and/or xii.engages in commercial activity and/or sales without our prior written consent such as contests, sweepstakes, advertising, and/or pyramid schemes. RentOne reserves the write to delete or modifty any content it deems inappropriate at its sole discretion and without notice.

While Using This Site and Services, You Will Not:

i. Post Content or items in an inappropriate category or areas on our sites and services; ii. Post or rent any items or services that are on our Prohibited Items List iii. Violate any laws, third party rights, Rental Agreement, or these Terms of Use; iv. Use our sites, services, or tools if you are not able to form legally binding contracts, are under the age of 18, or are temporarily or indefinitely suspended from using our Site, or Services; v. Manipulate the price of any item or interfere with other RentOne Member's(hereinafter a "Member") offers; vi. Circumvent or manipulate our fee structure, the billing process, or fees owed to RentOne; vii. Take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure; viii. Interfere or attempt to interfere with the proper working of the Site, Services, or any activities conducted on or with the sites, services, or tools; ix. Bypass any measures we may use to prevent or restrict access to the Site; x. Post false, inaccurate, misleading, defamatory, or libelous Content (including personal information); xi. Take any action that may undermine the feedback or ratings systems (such as displaying, importing or exporting feedback information off of the Site or using it for purposes unrelated to RentOne); xii. Transfer your RentOne Member Account (including feedback) and Member ID to a third party without our consent; xii. Distribute or post spam, unsolicited, or bulk electronic communications, chain letters, or pyramid schemes; xiii. Distribute viruses or any other technologies that may harm RentOne, or the interests or property of RentOne users; xiv. Export or re-export any RentOne tools except in compliance with the export control laws of any relevant jurisdictions; xv. Copy, reproduce, modify, create derivative works from, distribute, or publicly display rights or Content (except your own information) from the Site, Services or RentOne's copyrights and trademarks without RentOne's express written permission and the appropriate third party, as applicable; xvi. Harvest or otherwise collect information about users and/or Members, including email addresses, without their consent. You acknowledge and agree that RentOne may (but has no obligation to) review and delete any Content, message, or other material posted to or sent through the Website that RentOne in its sole discretion determines is in violation of this Agreement, or might be offensive or illegal, or might harm, threaten the safety of, or violate the rights of other Users, persons or entities. RentOne further reserves the right to refuse use of the Website or any other service to anyone. However, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT POSTED OR OTHERWISE COMMUNICATED BY YOU, AND THE GOODS AND SERVICES EXCHANGED BY YOU THROUGH THE WEBSITE. YOU AGREE TO TAKE REASONABLE PRECAUTIONS IN ALL COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SERVICE AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICE, INCLUDING, BUT NOT LIMITED TO, BORROWERS AND SELLERS, PARTICULARLY IF YOU DECIDE TO MEET OFFLINE OR IN PERSON.

Description of Rental Offer

The Rental Offers describe the objects, products and goods that are currently on offer for rent. They can only include the words, documents and images which the member decides to put online. Members are responsible for their Content, especially with regards to any intellectual property claims which might be made by a third party. All the objects, products, goods, and spaces must be placed in the appropriate category. Any Member, including you, who posts a Rental Offer (a "Seller") is solely responsible for ensuring proper category choices for their rental offers. Placement of an offer in a particular category by a Seller can in no instance be interpreted as a guarantee on RentOne part regarding the origin and authenticity of said rental object. A Seller must have either all ownership rights on an object, or all rights allowing them to put the object they have listed up for rent. Any material terms and conditions of a Rental Offer, including, but not limited to, cost of rental, security deposit, delivery, maintenance fees, or any additional fees, representations or warranties must be clearly indicated in the Rental Offer. Further, if any Rental Agreement is to be proposed by the Seller it must be attached to the Rental Offer. While the Rental Offer will include the Seller's city and state or province, the Seller may make no mention of personal contact information anywhere on the Rental Offer. Things that count as contact information include, but are not limited to, the physical location of the Item, the Seller physical address, fax, telephone number, mailing address email address, or any other way to contact the Seller outside of the RentOne interface. RentOne recommends that Sellers obtain appropriate insurance for their Rental Offers. Please review any insurance policy that you may have for your Offer and any property relating to your offering carefully, and in particular please make sure that you are familiar with and understand any exclusions to, and any deductibles that may apply for, such insurance policy, including, but not limited to, whether or not your insurance policy will cover the actions or inactions of Borrowers (and the individuals the Borrower invites to participate in the service or activity, if applicable) while participating in the service or activity you sponsor.

Non-rentable Objects and Goods

You agree that any Items that you offer for rent in a Rental Offer are: only objects, spaces and goods that are part of regular market commerce; authorized under local, state, and federal laws to be held, used, and leased; free of defects that would put persons or other property in danger; not counter to the public good or unethical; or not on RentOne's list of Prohibited Items. The responsibility lies with Seller to ensure that the objects he or she offers for rent are legal, authorized and not forbidden. In cases where illegal products are offered for rent, penal and/or civilresponsibilities may be incurred. All Members who become aware of a rental offer that involves forbidden goods agree to contact RentOne immediately via email at support@rentone.in. RentOne reserves the right to remove from its website any listings which are against the law, and/or contrary to its principles and morals. RentOne also reserves the right to ban the Member who posted said offer.

Prohibited Items and Services

alcohol (see also wine) animals, animal byproducts and wildlife products - examples include live animals, mounted specimens, and ivory artifacts, grave-related items, and Native American arts and crafts badges or emblems which signify organizations or people who have been responsible for crimes against humanity catalytic converters and test pipes cell phone (wireless) service contracts charity or fundraising listings contact lenses, pacemakers, and surgical instruments contracts cosmetics, used counterfeit currency and stamps credit cards currency, selling drugs and drug paraphernalia electronic surveillance equipment - examples include wiretapping devices and telephone bugging devices embargoed goods and prohibited countries event tickets firearms, weapons, and knives - examples include pepper spray, replicas, and stun guns (see also military items) fireworks gift cards government documents, IDs, and licenses government, transit, and shipping-related items - examples include airplane operations manuals, subway employee uniforms, and U.S. Postal Service (USPS) mailbags hazardous materials - examples include batteries, fireworks, and Freon human parts and remains dentification of sort (drivers license, employee ID, passport..) , any form of identification of a persons or living thing import/export services international trading items encouraging illegal activity - examples include an eBook describing how to create methamphetamine lock picking devices or services lottery tickets mailing lists and personal information manufacturers' coupons military items (see also firearms, weapons, and knives) multi-level marketing, pyramid, and matrix programs offensive or illegal materials - examples include ethnically or racially offensive material or child pornography pesticides pirated goods, illegal recordings police-related items political memorabilia (reproduction) pornographic, pedophile or violent natured goods-- or that are otherwise inappropriate for minors postage meters prescription drugs prohibited services recalled items stamps stocks and other securities stolen property and property with removed serial numbers surveillance equipment tobacco TV de-scramblers, radar scanners, and traffic signal control devices weeds and seeds, plants and vegetables that are illegal in the India Proposed Borrowers Obligation Any Member, or you, who wishes to send a "Reservation Request" to a Rental Offer (the "Proposed Borrower") agrees that he or she will review the Rental Offer in its entirety, including any proposed Rental Agreement, before sending a Reservation Request. If the Proposed Borrower wished to amend any terms of the proposed Rental Agreement, he or she must do so in his or her Reservation Request.

Sellers Obligation

The Sellers, not RentOne, are solely responsible for honoring any confirmed bookings and making available any Listings reserved through the Service. If you, as a Buyer, choose to enter into a transaction with a Seller for the booking of a Listing, you agree and understand that you will be required to enter into an agreement with the Seller and you agree to accept any terms, conditions, rules and restrictions associated with such Listing imposed by the Seller. You acknowledge and agree that you, and not RentOne, will be responsible for performing the obligations of any such agreements, and RentOne is not a party to such agreements and disclaims all liability arising from or related to any such agreements. RentOne has no obligation to provide you with a refund for any booking you make through the Service. Sellers also agree to abide by the terms and conditions set forth in order to receive payments.

RentOne is Not a Party to Any Rental Agreement

RentOne does not itself offer any rental services. The site is an online marketplace only, designed for the unique purpose of putting people who want to rent items and spaces in touch with people who have items and spaces to rent. We never intervene in the transaction between the Borrower/Renter and the Seller. RentOne cannot thus be considered part of the Rental Agreement between members of the Site. RentOne exercises no control over the quality, safety or legality of Items listed, or over the truthfulness or accuracy of the Rental Offers, or over the ability of Sellers to rent the Items listed or over the ability of the Borrower to rent or pay for the rental of any Items. We do not guarantee that the Parties will complete any or all terms of the transaction. Any security deposits or guarantees required by the Seller in whatever form, remains the sole responsibility of the Borrower/Renter and Seller. RentOne is not responsible for the collection, retention, or refunding of any security deposit, for the control of the exact identity of the Seller and the Borrower, or for collecting money owed by the Borrower to the Seller or by the Seller to the Borrower. Accordingly, RentOne recommends that you seek professional advice when preparing a Rental Agreement.

Category specific terms

Furniture & Electronics T&C

  • CLEAN PRICING - All rates displayed are INCLUSIVE of service tax.
  • We will take any Government ID Proof Copy + Security Deposit + Rent agreement copy for the fulfillment of the order
  • Product quality and assessment
    • site owner does not make any representation or warranty as to specifics of the images displayed on the Website and the images have no bearing on the quality of the products displayed. The Users shall take no inference based on the picturisation of the products offered. The terms and conditions of delivery, payment, etc. shall be governed by the Agreement signed by the User/subscriber
    • Unless mentioned specifically, the color, brand and model of product is subject to availability. The image shown is only for reference.
    • our products are maintained in good condition and most of the time next to new. We never charge for basic wear and tear but if there is any major damage/loss of product, repair/replacement cost will have to be borne by Customer. Assessment of site owner/vendor will be final
    • In any rare situation, if the product does not function properly, we will provide all the necessary support to make it functional. If it still doesn’t work, we will offer a replacement.

    Tenure of Contract

    The contract has a lock-in period that is equivalent to the tenure of the contract that is agreed by the sellers through the Web (Cart) or quotation submitted by borrowers. The rentals are based on the Tenure ( Lock-in Period) and once accepted the tenure is deemed to be accepted. Contract shall not be terminated before the tenure. In case of early termination, the monthly rental Equivalent to the total rental for the lockin duration needs to be paid in full at the time of termination. Similarly, the contract can be extended for a minimum period of 1 month by notifying us 1 week prior to the end of the contract. If the monthly rent is not paid within 2 weeks of the due date, the borrowers has the right to pick up the rented items back from sellers’s premises, and entire security deposit will be forfeited.


    Payment policy

    • Order can be booked by paying first month rent of the order. All the monthly rentals to be paid in advance and within one week of sharing of payment link.
    • Security deposit needs to be paid at the time of delivery.
    • Extra charges (if any) have to be paid at the time of delivery for labor if the goods cannot be transferred using lift at delivery location. Such charges need to be paid as per actuals during delivery & Pickup.
    • Monthly rentals have to be paid within one week of the sharing of link or due date (due date) to avoid late payment fee of 100 Rs/week of delay on outstanding amount.
    • Refundable deposit does not include any monthly rent. It is simply a security deposit which takes care of the damages (if any) and any default in payments.
    • Please note that the borrowers has the right to physically remove the rented item(s) in the event of default on monthly payments if not paid 15 days from the due date (10th of every month).

    Delivery policy

    • The sellers or his/her representative has to be present at the agreed date and time. Otherwise extra shipping costs will be charged by the borrowers.
    • Delivered items cannot be returned unless they have major defects & are non-functional. Once accepted by the sellers or his/her representative at the time of delivery, items will not be replaced before completion of the tenure.
    • Though we conduct detailed quality checks before delivery, the sellers is expected to check if there are any damages at the time of delivery and report the same to representative of borrowers and photos shall be captured of the same.
    • One signed copy of the contract is to be kept by each party.
    • Photos of the sellers will be taken with the items delivered for our records.
    • Please note that the sellers should ensure the entry of delivery vehicle inside the premises. Additionally, sellers has to arrange for the permission to use the elevator.
    • In case an elevator isn’t available at the delivery location, there will be a labor charge involved for picking up and conveying the items via stairs. The charges will be informed during the delivery of goods. In case the sellers does not wish to pay the labor charge to us, paid labor can be arranged by the sellers. However, we will ensure that our delivery executive is around through the entire process for smooth delivery and installation.

    Pick-up policy

    • The sellers needs to inform the borrowers 1 week prior to the end of the contract if he wishes to extend or end the contract. The borrowers will send across a notification regarding the same as well.
    • Pick-up date and time will be mutually decided by sellers and borrowers.
    • The sellers needs to be present at the agreed date and time. If a ‘mutually scheduled’ delivery needs to be rescheduled due to non availability of the sellers, additional logistics costs incurred will be charged to the sellers.
    • Photos taken at the time of delivery will be matched to ascertain damages if any. If any damages are identified, we advise the sellers to take photographs for reference.

    Damage policy

    • The sellers agrees to pay for any damage to, loss of, or any theft (disappearance) of items, regardless of cause or fault. Item damaged beyond repair will be paid for at its Market Price.
    • The representative shall check all furniture items and appliances in order to ascertain any damage to the items.

    Damage shall be defined as follows

    • Minor scratches (below 1mm in width and depth, and 2cm in length) on wooden furniture will be ignored as they are considered ‘normal wear and tear’.
    • Minor chips and breakage in timber (below 5mm in width, 1mm in depth and 1cm in length) will be ignored, while those above the said dimensions will be charged for.
    • Any damage which is a result of raw material or manufacturing defects will not be chargeable to the sellers.
    • Any damage that results in the product being unusable will result in the value of the product being charged to the sellers.
    • Tear in upholstery will result in charge towards replacement of upholstery. Opening up of a stitched joint will not be chargeable.
    • Stains on upholstery which are not removable via dry cleaning will result in a charge for upholstery replacement.
    • The extent of damage will be ascertained by comparing against the quality control document signed by the sellers and the photographs taken on delivery and return pickup day.
    • Any variation showing damages, if ascertained as not caused by normal wear and tear, will be charged and would have to be borne by the sellers.
    • A QC report stating the damages if any or a clean chit will be created on the spot (during return pick up) and a copy of the same will be handed over to the sellers within 48 hours of pick-up of the products.

    Refund policy

    • If a clean chit is provided basis the QC report, the entire refundable deposit will be credited to the account of the sellers without any interest within 7 working days. Please make sure that the account details for the transfer are shared with the borrowers.
    • In case of damage, the products will undergo further inspection at the borrowers’s premises to ascertain the extent of damage and related costs. This damage cost will be mitigated from the refundable deposit paid by the sellers.
    • Refund amount will be transferred to account from where initial deposit was received. In case the sellers needs the money to be transferred to different account, an application email listing alternate account details will need to be emailed by the sellers from the registered email id through which the order was placed. This confirmation will be also taken in writing at the time of reverse pick up after which the borrowers will not be held liable for any further claims.

    Maintenance policy

    • Maintenance of electronic appliances will be taken care of by the borrowers for the entire tenure of the contract. This does not cover damages or breakdowns due to mishandling, Electrcial troubles or shocks & other unforeseen events. In such case sellers will be responsible for the repair and maintenance at the actuals.
    • Maintenance does not include the replacement of consumables and other items like batteries etc. Also remotes and other items which are to be used with care does not get covered under this policy. And replacement shall be at sellers’s account.

    Disclaimer

    • TRB Digital services LLP reserves the right to cancel the orders completely or partially without prior information & in such scenarios the complete deposit amount paid will be refunded within 7 working days.
    • Any current/future orders placed by the borrowers have no connection with any of his/her previous orders.

  • Cancellation Terms
    • Cancellation done 7 or more days before delivery - 10% of 1 month rental.
    • Cancellation done within 7 days of delivery - 1 month rental
    • Cancellation done during the course of rental period and less than minimum tenure, the entire deposit would be forfeited.
    • If the order is not confirmed within 24 hrs of booking, RELAX. The total amount would be refunded immediately.
Cycles & Bikes T&C
  • Purely as per vendor
Filmmaking Equipment
  • CLEAN PRICING - All rates displayed are INCLUSIVE of service tax.
  • We will take any 2 Government ID Proof Copy + Security Deposit.
  • Product quality and assessment
    • Unless mentioned specifically, the color of product is subject to availability. The image shown is only for reference.
    • All our products are maintained in perfect working condition. If there is any major damage/loss of product, repair/replacement cost will have to be borne by Customer. Assessment of site owner/vendor will be final
    • In any rare situation, the product does not function properly, please inform us within 1 hour of receipt. After that, the vendor does not assume any responsibility of damage.
  • In case of any breakdown / damage / theft / loss of the goods/equipment, you the shall be responsible to replace / repair the goods/equipment. The same would be recovered from the deposit. If the damage is more than the deposit, the customer is liable to bear the extra cost.
  • All 1 day rentals are valid from 10AM to 10PM. Only orders > 2 days have 24 hours calculated as renting period per day.
  • Delivery - Charges and timelines
    • We believe in transparency and hence do not roll up the delivery cost into the rentals. We keep them separate and display a range.
    • The delivery cost displayed on the website are indicative and dependent on the location of the delivery. The same would be confirmed once the booking is done. You can be rest assured that the delivery cost would be lower/equal to prevailing market rates.
  • Cancellation Terms
    • Cancellation done 7 or more days before delivery - 10% rental
    • Cancellation done within 7 days of delivery - 30% rental
    • Cancellation done during the course of rental period and less than minimum tenure, the entire deposit would be forfeited.
    • If the order is not confirmed within 24 hrs of booking, RELAX. The total amount would be refunded immediately.
Clothing
  • CLEAN PRICING - All rates displayed are INCLUSIVE of service tax.
  • Product quality and assessment
    • The Products may appear different in colour and style than as displayed on the Site. The size and measurements may vary depending on the products.
    • All our products are maintained in perfect working condition. We do not charge for minor wear & tear. If there is any major damage/loss of product, repair/replacement cost will have to be borne by Customer. Assessment of site owner/vendor will be final. For any damage/theft beyond the security damage, the customer agrees to pay the balance amount and authorizes the site owner to recover the amount from the customer.
    • All Products delivered pursuant an Order are professionally dry cleaned prior to delivery and ready to wear upon receipt of delivery. The Site Owners take all reasonable care to dry clean and inspect each Product prior to delivery but use of the Product is at your own risk and the Site Owner shall not be liable for any health related complaints in relation to the Products. Upon delivery of the Product by the Site Owner at the Shipping Address provided by you, you shall have the entire responsibility in relation to the use, maintenance, and safety of the Product ordered by you and delivered by the Site Owner to you.
    • In any rare situation, the product does not function properly, please inform us within 1 hour of receipt. After that, the vendor does not assume any responsibility of damage.
  • Delivery - Charges and timelines
    • The delivery of all Orders placed for renting any Product shall be made on the first day of the Rental Period for such Product. It is hereby clarified that the site owner shall undertake best efforts to ensure that the Products are delivered within the timelines specified, however the same shall not be liable for any delay in the delivery of the Products for reasons beyond site owner reasonable control.
    • The last day of the rental period is when the product will be collected from the customer. It is the customer’s responsibility to keep the product packed in the packaging provided at the time of delivery and ready for pickup when the pickup person arrives.
    • It is hereby clarified that in the event a Product ordered by you is not available, the Site Owner shall take reasonable efforts to notify you of such unavailability and you shall have the right to order a replacement Product
  • Cancellation Terms
    • Cancellation done 14 or more days before delivery - 10% rental
    • Cancellation done within 3-14 days of delivery - 50% rental
    • Cancellation done within < days of delivery - 100% rental
    • Cancellation done during the course of rental period and less than minimum tenure, the entire deposit would be forfeited.
    • If the order is not confirmed within 24 hrs of booking, RELAX. The total amount would be refunded immediately.
Babycare
  • CLEAN PRICING - All rates displayed are INCLUSIVE of service tax.
  • Product quality and assessment
    • The Products may appear different in brand & colour and style than as displayed on the Site. The size and measurements may vary depending on the products.
    • All our products are maintained in perfect working condition. We do not charge for minor wear & tear. If there is any major damage/loss of product, repair/replacement cost will have to be borne by Customer. Assessment of site owner/vendor will be final. For any damage/theft beyond the security damage, the customer agrees to pay the balance amount and authorizes the site owner to recover the amount from the customer.
    • All Products delivered pursuant an order are professionally cleaned prior to delivery and ready to use upon receipt of delivery. The Site Owners/ vendor take all reasonable care to dry clean and inspect each Product prior to delivery but use of the Product is at your own risk and the Site Owner/vendor shall not be liable for any health related complaints in relation to the Products. Upon delivery of the Product by the Site Owner/vendor at the Shipping Address provided by you, you shall have the entire responsibility in relation to the use, maintenance, and safety of the Product ordered by you and delivered by the Site Owner to you.
    • In any rare situation, the product does not function properly, please inform us within 1 hour of receipt. After that, the vendor does not assume any responsibility of damage.
  • Delivery - Charges and timelines
    • The delivery of all Orders placed for renting any Product shall be made on the first day of the Rental Period for such Product. It is hereby clarified that the site owner/vendor shall undertake best efforts to ensure that the Products are delivered within the timelines specified, however the same shall not be liable for any delay in the delivery of the Products for reasons beyond site owner reasonable control.
    • The last day of the rental period is when the product will be collected from the customer. It is the customer’s responsibility to keep the product packed in the packaging provided at the time of delivery and ready for pickup when the pickup person arrives.
    • It is hereby clarified that in the event a Product ordered by you is not available, the Site Owner shall take reasonable efforts to notify you of such unavailability and you shall have the right to order a replacement Product
  • Cancellation Terms
    • Cancellation done >30 days - 5% of rental value
    • Cancellation done >15 days - 20% of rental value
    • Cancellation done >7 days - 40% of rental value
    • Cancellation done <3 days - 100% of rental value

Indemnification of RentOne

You agree to defend, indemnify and hold harmless RentOne and its owners, directors, officers, employees, contractors, agents, suppliers, licensors, successors and assigns, from and against any and all losses, claims, causes of action, obligations, liabilities and damages whatsoever, including attorneys' fees, arising out of or relating to your access or use of the Service or your breach of any of these Terms and Conditions.

Termination

RentOne may terminate your access and use of the Service immediately at any time, for any reason, and at such time you will have no further right to use the Service. You may terminate your RentOne account at any time by following the instructions available through the Service. The provisions of these Terms and Conditions relating to the protection and enforcement of RentOne proprietary rights, your representations and warranties, disclaimer of representations and warranties, release and indemnities, limitations of liability and types of damages, ownership of data and information, governing law and venue, and miscellaneous provisions shall survive any such termination.

Proprietary Rights in Service Content and Activity Data

All content available through the Service, including designs, text, graphics, images, information, software, audio and other files, and their selection and arrangement (the "Service Content"), are the proprietary property of RentOne or its licensors. No Service Content may be modified, copied, distributed, framed, reproduced, republished, downloaded, scraped, displayed, posted, transmitted, or sold in any form or by any means, in whole or in part, other than as expressly permitted in these Terms and Conditions. You may not use any data mining, robots, scraping or similar data gathering or extraction methods to obtain Service Content. As between you and RentOne, all data and information generated from your access and use of rental platform activities made available on or through the Service, including items and spaces offered generated by you (collectively, the “Activity Data”), shall be exclusively owned by RentOne, and you shall not have any right to use such Activity Data except as expressly authorized by these Terms and Conditions. By using the Service, you hereby assign to RentOne any and all rights, title and interest, including any intellectual property rights or proprietary rights, in the Activity Data. All rights of RentOne or its licensors that are not expressly granted in these Terms and Conditions are reserved to RentOne and its licensors.

Privacy Policy

Use of the Service is also governed by our Privacy Policy, a copy of which is located at https://www.rentone.in/privacy-policy/. By using the Service, you consent to the terms of the Privacy Policy.

Governing Law and Arbitration

These Terms and Conditions, its subject matter and RentOne and your respective rights under these Terms and Conditions shall be governed by and construed under the laws of the Government of India, excluding the conflict of law provisions of that or any other jurisdiction. Any dispute arising between you and RentOne will be resolved by binding arbitration. The arbitration shall be conducted by a single arbitrator in Pune, India. Unless otherwise expressly required by applicable law, each party shall bear its own attorneys fees without regard to which party is deemed the prevailing party in the arbitration proceeding.

Language

This agreement was originally written in English (US). To the extent any translated version of this agreement conflicts with the English version, the English version controls.

Miscellaneous

These Terms and Conditions constitute the entire agreement between RentOne and you concerning the subject matter hereof. In the event that any of the Terms and Conditions are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that these Terms and Conditions shall otherwise remain in full force and effect. A waiver by RentOne or you of any provision of these Terms and Conditions or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. RentOne may assign its rights or obligations under these Terms and Conditions without condition. These Terms and Conditions will be binding upon and will inure to the benefit of RentOne and you, and RentOne and your respective successors and permitted assigns.